Please contact MedStar Family Choice District of Columbia if you have any questions or concerns about the services we provide.
Current Enrollees
If you are already an Enrollee and have any questions, please call 888-404-3549, Monday to Friday, from 8 a.m. to 5:30 p.m. To have your issues addressed, please call during normal business. You may leave us a non-urgent message after hours. Calls received after normal business hours will be returned the next business day. You can also send us a secure message through the Enrollee Portal to request a new primary care provider or ask questions about ID cards, authorizations, or billing.
If you need to reach our 24/7 Nurse Advice Line, please call 855-798-3540.
Case Management Department
Please call 855-798-4244. We are available Monday to Friday, from 8 a.m. to 5:30 p.m. Any voice messages received after hours will be addressed the next business day. For pharmacy concerns after hours, please call 888-404-3549.
Interested in joining?
If you are a potential enrollee interested in enrolling in MedStar Family Choice DC, please call DC Healthy Families/DC Healthcare Alliance at
800-620-7802 or 202-639-4030. For TTY/TDD, please call 202-639-4041.
Providers
Whether you are already a provider or would like to become a provider, please call Provider Relations at 855-798-4244, Monday to Friday, from 8 a.m. to 5:30 p.m. Any calls received after business hours will be returned the next business day.
Current Providers can also send us a secure message through the Provider Portal.
Information current as of: